Frequently Asked Questions

Creating an account on done66 is straightforward. Click the registration button, enter your full name, a valid email address, your date of birth and choose a strong password. You will need to verify your email address before your account is activated. Make sure all details are accurate — they must match the identity documents you submit during KYC verification. Providing false information is a breach of our Terms & Conditions and may result in account suspension.

You must be at least 18 years old to register on done66, or the higher minimum age required by the applicable operator or licence jurisdiction. This is a strict requirement with zero exceptions. Age verification is carried out through the KYC process using your CNIC or passport. Please note that meeting the age requirement does not imply that gambling is legally permitted in your location — users in Pakistan must independently confirm compliance with applicable local law, including the Prevention of Gambling Act, 1977.

KYC (Know Your Customer) verification typically requires a valid CNIC (Computerised National Identity Card) or passport as your primary identity document, plus a selfie or liveness check to confirm the document belongs to you. Some operators may also request a recent proof of address — such as a utility bill or bank statement. All documents must be clear, unedited and submitted through the operator's secure HTTPS verification portal only. Never send identity documents via email or WhatsApp.

No. Done66 strictly permits one account per person, per household, per IP address and per device. Creating multiple accounts — whether using different email addresses, different names or different devices — is a direct violation of our Terms & Conditions and is considered fraud. Multiple accounts are used by some users to attempt bonus abuse, which is prohibited. If a duplicate account is detected, all associated accounts may be suspended and any pending withdrawals may be voided.

Use the "Forgot Password" link on the login page to trigger a password reset email. Check your registered inbox — including your spam or junk folder — for the reset link. The link is typically valid for a short window (often 15–30 minutes) for security reasons. If you do not receive the email within a few minutes, contact done66 support. Always choose a strong, unique password that you have not used for other platforms. Never share your password with anyone, including support staff.

Easypaisa, JazzCash and Raast are familiar payment references for Pakistani users and may be available as deposit methods through the operator platforms referenced on done66. Availability varies by operator and can change over time. Important: None of these services endorse gambling or are affiliated with done66. Their inclusion as payment references does not imply their support for betting activities. Always check the operator's current cashier section for live payment availability before making a deposit.

Minimum deposit amounts are set by the individual operator and vary by payment method. Illustrative figures referenced on done66 — such as PKR 500 to PKR 1,000 — are examples only and do not represent guaranteed current limits. The operator's live cashier will display the exact minimum for each payment method at the time of your deposit. If a deposit amount is rejected, it may be below the method's current minimum threshold. Contact the operator's support team for confirmation.

Withdrawal processing times depend on the operator and the payment method selected. Bank transfers to accounts at institutions like HBL, UBL, Meezan Bank or Bank Alfalah may take 1–5 business days. Mobile wallet withdrawals via Easypaisa or JazzCash are often faster. Cryptocurrency withdrawals (BTC/USDT) depend on blockchain network confirmation times. Your KYC verification must be fully complete before any withdrawal is processed. Active wagering requirements on bonuses must also be fulfilled first.

Common reasons for a pending or rejected withdrawal include: incomplete KYC verification, outstanding bonus wagering requirements that have not yet been met, requesting a withdrawal to a payment method not registered in your name, or exceeding daily/weekly withdrawal limits. In some cases, the operator's compliance team may place a temporary review hold. Contact the operator's support team with your withdrawal reference number to get a clear explanation of any delay.

Cryptocurrency deposits and withdrawals using Bitcoin (BTC) or USDT may be available through certain operator platforms referenced on done66. Crypto transactions are subject to blockchain network confirmation times, which are outside the operator's control. Exchange rate fluctuations between the time of deposit and withdrawal can affect the PKR-equivalent value of your funds. Always confirm crypto availability and minimum transaction amounts directly in the operator's cashier before proceeding.

Cricket — including Pakistan domestic fixtures, PSL/T20 matches and major ICC tournaments — is among the most popular betting markets for Pakistani users on done66. Typical betting markets include match winner, top batsman, top bowler, total runs, over/under lines and live in-play betting during active fixtures. Market availability is determined by the operator and may vary depending on the fixture schedule and tournament stage. Done66 does not imply endorsement by the Pakistan Cricket Board (PCB), PSL or any cricket governing body.

Done66 covers a broad range of live casino games available through operator platforms. The most popular categories include Live Dealer Baccarat, Roulette, Blackjack and Andar Bahar — with real dealers streaming in real time. Many operators also offer live game shows such as Dream Catcher-style titles. Game availability, table limits (often starting from PKR 100 per round) and streaming quality depend entirely on the operator. Check the live casino section of your chosen operator platform for the current game lobby.

Slot games operate using a Random Number Generator (RNG), which ensures each spin outcome is independent and unpredictable. RTP (Return to Player) is a percentage representing the theoretical long-term payout of a slot — for example, a 96% RTP means the game theoretically returns PKR 96 for every PKR 100 wagered over millions of spins. RTP is a statistical average, not a guarantee per session. Variance (volatility) also matters — high-variance slots pay less frequently but in larger amounts, while low-variance slots pay more regularly in smaller amounts.

While cricket dominates the sports betting landscape for Pakistani users, operator platforms referenced on done66 typically cover a wide range of markets including Football (including international leagues and Pakistani football), UFC / MMA, Tennis, Basketball, Kabaddi, Volleyball and Esports. Live in-play betting is available on selected events, allowing you to place bets as the action unfolds. Market depth varies by sport and event — major tournaments naturally attract more betting markets than lower-tier fixtures.

In-play or live betting allows you to place bets on a sporting event while it is already in progress. Odds update continuously to reflect the current state of play — for example, during a Pakistan vs Australia T20 match, you can bet on the next wicket, next six, or total runs in the current over. In-play markets move quickly, so be decisive. Some bets may be briefly suspended by the operator while odds are recalculated during key moments. Live betting is not available on all events — check the operator's live betting section for the current schedule.

A welcome bonus is a first-deposit promotional offer available to new users — for example, a 100% match bonus up to a set PKR amount. To claim it, register a new account, opt in to the promotion if required, and make a qualifying first deposit that meets the minimum deposit threshold. The bonus is then credited to your account (or bonus balance). Welcome bonuses are illustrative on done66 — always verify the current offer, minimum deposit and wagering requirements directly at the operator's promotions page before depositing.

A wagering requirement — sometimes called a rollover — specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the funds become withdrawable. For example, a 30x wagering requirement on a PKR 5,000 bonus means you must place a total of PKR 150,000 in qualifying bets before you can withdraw winnings generated from that bonus. Not all games contribute equally — slots typically contribute 100%, while live table games may contribute less. Read the specific bonus terms carefully before opting in.

No. In almost all cases, bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. Attempting to withdraw before completing the rollover will typically result in the bonus being forfeited and any associated winnings being removed from your account. Some operators allow you to forfeit the bonus and withdraw your original deposit only — check the specific bonus terms or contact the operator's support for clarification before taking any action.

Yes — almost all bonuses carry an expiry period, typically ranging from 7 days to 30 days from the date the bonus is credited or activated. If the wagering requirement is not completed within this window, the bonus and any winnings derived from it are usually forfeited. Bonus expiry terms vary by offer and operator. Done66 strongly recommends reading the specific expiry period of any bonus before claiming it, and only accepting bonuses you are realistically able to complete within the available timeframe.

Done66 takes data security seriously. All pages are served over HTTPS with TLS encryption to protect data in transit. Passwords are cryptographically hashed — never stored in plain text. Access to personal data is restricted on a strict need-to-know basis. KYC documents must only be submitted through the operator's secure verification portal — never via email or messaging apps. For full details on how done66 collects, processes and protects your data, please review our Privacy Policy.

Responsible gambling tools — including self-exclusion, deposit limits, loss limits, session time limits and cooling-off periods — are available through the operator platform's responsible gambling settings. Log in, navigate to your account settings and look for a "Responsible Gambling" or "Player Protection" section. Deposit and loss limits can typically be reduced immediately; increasing a limit usually requires a cooling-off period. For self-exclusion, contact the operator's support team directly and confirm the request in writing. Visit our Responsible Gambling page for full guidance.

Pakistan has significant gambling restrictions, including the Prevention of Gambling Act, 1977. The legal status of online gambling in Pakistan is complex and has not been comprehensively resolved. Done66 does not claim that online gambling is licensed, approved or endorsed by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. This is not legal advice. Pakistani users are solely responsible for determining whether their use of any gambling platform complies with applicable local law. Done66 is an information platform and does not operate as a licensed gambling operator. Review our Terms & Conditions for full context.